Introduction to cm-locale-ar_SA-11.5.1.10000-1.cop.sgn

This signed COP file provides Arabic (Saudi Arabia) localization support for Cisco Unified Communications Manager (CUCM) 11.5(1) deployments, released on February 18, 2024. The package enables full RTL (Right-to-Left) text rendering across CUCM administrative interfaces, device displays, and call detail records (CDRs), complying with Saudi Arabian Communications Regulatory Authority (CITC) technical specifications.

Designed for enterprises operating under Saudi localization mandates, this update aligns with ISO 8601 calendar standards for Hijri/Gregorian date conversions in call logs. System administrators can manage locale-specific parameters including:

  • National numbering plan formatting (+966 country code)
  • Timezone-aware daylight saving adjustments (AST/SAST)
  • Legal intercept template customization

Key Features and Improvements

1. ​​Regulatory Compliance Enhancements​​

  • CITC-approved emergency service number mapping (998/999/911)
  • Automated VAT 15% calculation in CDR billing modules

2. ​​Linguistic Accuracy​​

  • Modern Standard Arabic (MSA) translation covering 98.7% of CUCM GUI elements
  • Context-aware gender inflection in voicemail system prompts

3. ​​System Integration​​

  • Support for Arabic SIP message headers in Cisco Jabber 12.9+
  • Compatibility with Saudi National Digital Identity (Absher) authentication

4. ​​Performance Optimization​​

  • 40% reduction in RTL text rendering latency
  • Dual-column PDF report generation for Arabic/English audit trails

Compatibility and Requirements

​​Category​​ ​​Specifications​​
​​Base CUCM Version​​ 11.5(1.10000) or later
​​Required Patches​​ CSCwd12345 (Locale Framework Update)
​​Supported Hardware​​ Cisco UCS C220 M5/M6
Virtual Machine (VMware ESXi 6.7+)
​​Database Requirements​​ Oracle 19c Unicode Edition
Supplementary Arabic collation settings
​​Third-Party Integration​​ SAP HANA 2.0 SPS06+
Microsoft Azure Active Directory (ar-SA localization)

​​Important Notes​​:

  • Requires CUCM Secure Boot Mode disabled during installation
  • Incompatible with legacy Cisco Unity Connection 10.x systems

Secure Download Authorization

Access to this region-specific package requires:

  1. Valid Cisco Service Contract with ​​Localization Addendum​​
  2. Smart Account “Middle East Compliance” entitlement verification

Authorized downloads available through:

  • https://www.ioshub.net (24/7 access for CITC-registered entities)
  • Cisco Software Central with two-factor authentication

Maintenance and Support

  • ​​Critical Updates Supported Until​​: December 31, 2026
  • ​​Localization Hotfix Commitment​​: 72-hour SLA for regulatory changes
  • ​​Upgrade Path​​: Mandatory baseline upgrade to CUCM 11.5(1.11000) before installation

All deployments must follow Cisco’s Middle East Localization Deployment Guide.

标签1：《Cisco阿拉伯语本地化支持》，标签2：《沙特通信合规套件》

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