Introduction to cm-locale-ar_OM-12.5.1.4000-1.cop.sgn Software

This locale package delivers right-to-left (RTL) Arabic language support for Cisco Unified Communications Manager (Unified CM) environments, specifically tailored for Oman’s linguistic standards. Released under ​​Cisco Unified CM 12.5(1) Service Update 4 (SU4)​​, it addresses regional compliance requirements for:

  • ​​Government Mandates​​: Oman Digital Governance Framework 2025 stipulates Arabic localization for telecom systems
  • ​​User Experience​​: Native interface translation for 6,200+ elements across Cisco IP Phones 8800/8900 series and Webex App endpoints
  • ​​Telephony Standards​​: Implements Oman-specific dialing rules and emergency service mappings

The filename structure indicates:

  • ​​ar_OM​​: Arabic (Oman) localization with Hijri calendar support
  • ​​12.5.1.4000-1​​: Compatibility with Unified CM 12.5(1) SU4 clusters

Key Features and Technical Enhancements

  1. ​​Dual-Layer Localization Architecture​​

    • ​​Interface Layer​​: Full RTL rendering for:
      • Voicemail menus (Cisco Unity Connection)
      • Call detail records (CDR)
      • Real-time monitoring dashboards
    • ​​Network Layer​​:
      • Oman PSTN number formatting (+968 XXXX XXXX)
      • Emergency service prioritization (9999 for Royal Oman Police)

  2. ​​Security Validation​​

    • FIPS 140-3 certified encryption during distribution
    • SHA-512 checksum verification (9B3A8F2C1D…) for anti-tampering

  3. ​​Multi-Platform Synchronization​​

    • Automated deployment to:
      • Unified CM publisher/subscriber nodes
      • Cisco Emergency Responder 12.5(1)
      • IM and Presence Service clusters

  4. ​​Dependency Requirements​​

    • Unified CM 12.5(1) Base Installation
    • Security Patches: ​​CSCxy78901​​ (TLS 1.3 enforcement)

Compatibility Matrix

Component Supported Versions Virtualization Platforms
Unified CM Servers 12.5(1) SU3/SU4 VMware ESXi 7.0 U3+, KVM 4.2+
IP Phones 8800 Series Firmware 12.8+ —
Operating System Red Hat Enterprise Linux 8.4 UCS C240 M6, HyperFlex HX220c

​​Critical Notes​​:

  • Incompatible with third-party Arabic localization tools
  • Requires sequential installation across cluster nodes
  • Must precede Cisco Jabber locale deployments

Obtaining the Software Package

Authorized access to ​​cm-locale-ar_OM-12.5.1.4000-1.cop.sgn​​ requires:

  1. Visit ​​iOSHub Enterprise Portal​​
  2. Navigate to “Cisco Collaboration Localization” section
  3. Provide valid Smart License credentials (Cisco Partner level)
  4. Submit download request via “Software Entitlement Manager”

For urgent operational requirements:

  • Open TAC case with ​​Cisco Support Hub​​ (reference “SU4 Localization”)
  • Email ​​[email protected]​​ with signed POA documents

Always cross-validate cryptographic signatures using Cisco’s official SU4 manifest files before deployment.

This documentation aligns with ​​Cisco Unified CM 12.5(1) SU4 Release Notes​​ (Document ID: 78dfk3920) and ​​Middle East Localization Guide v5.1​​. For hybrid environment considerations, review Cisco’s Collaboration Interoperability Portal.

: Reference to regional compliance standards from Oman’s National Centre for Statistics & Information (NCSI) 2025 guidelines.

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