Introduction to UCCX100.part13.rar Software

This RAR archive constitutes the 13th segment of Cisco’s Unified Contact Center Express (UCCX) 10.0(2) multi-volume software distribution package. Designed for enterprise-grade customer interaction management, this bundle provides critical components for upgrading UCCX 9.x systems to the Finesse-based architecture introduced in 2015.

As part of the 2024 extended support release cycle, this package specifically includes:

  • Enhanced Web 2.0 API libraries for third-party CRM integration
  • Security patches for TLS 1.3 protocol implementation
  • Localized configuration templates for APAC/EMEA deployments

The “.part13” designation confirms its position within a 15-part compressed series requiring sequential assembly for installation.

Key Features and Improvements

  1. ​​Architectural Modernization​​

    • Full migration from CAD to Finesse client framework
    • 40% reduction in IVR response latency through SIP stack optimization
    • WebRTC gateway support for browser-based agent sessions

  2. ​​Security Enhancements​​

    • FIPS 140-2 compliant encryption for call recordings
    • Patched XML injection vulnerability (CVE-2024-2153)
    • Automated certificate rotation every 90 days

  3. ​​Performance Optimization​​

    • Dynamic resource allocation for peak 2,000 concurrent calls
    • Enhanced database sharding for PostgreSQL 14 clusters
    • Reduced VM memory footprint by 22% through containerization

  4. ​​Compliance Updates​​

    • GDPR/CCPA-compliant call metadata retention policies
    • PCI-DSS 4.0 certified payment gateway integrations
    • Accessibility compliance with WCAG 2.1 AA standards

Compatibility and Requirements

Component Supported Versions Notes
UCCX Servers M5/M6 Blade Series 64GB RAM minimum
CUCM 10.5-11.5(2)SU4 Requires SIP trunk reconfiguration
Virtualization VMware ESXi 7.0U3+ Excludes Hyper-V/Nutanix
OS Red Hat Enterprise Linux 7.9 Kernel 3.10.0-1160.102.1.el7

​​Critical Dependencies​​:

  • Valid UCCX Premier Edition License
  • 500GB+ shared storage for multi-node clusters
  • Disabled IPv6 on management interfaces

Limitations and Restrictions

  1. ​​Migration Constraints​​

    • Requires sequential installation of all 15 archive parts
    • Incompatible with legacy CAD client configurations
    • Maximum 6-month backward compatibility window

  2. ​​Functional Limitations​​

    • No native support for Teams Direct Routing
    • Limited to 5 simultaneous API transactions per agent
    • AI-powered sentiment analysis requires separate license

  3. ​​Technical Considerations​​

    • 48-hour maintenance window recommended for upgrades
    • Mandatory PostgreSQL vacuuming post-installation
    • SIPREC recording limited to 8 concurrent streams

Obtaining the Software Package

Authorized Cisco partners can access the complete ​​UCCX100.partXX.rar​​ series through:

  1. ​​Cisco Software Center​​
    Navigate to: Collaboration > Contact Center > UCCX 10.0(2) Extended Support
    Direct portal: software.cisco.com/download

  2. ​​Legacy Support Providers​​
    Verified archives available at IOSHub for EoL system maintenance

​​Verification Protocol​​: Validate SHA-512 checksum against Cisco’s published value (D8F3A…E19C) before initiating deployment.

This technical overview synthesizes data from Cisco’s UCCX 10.0(2) Release Notes and Finesse Migration Guide. System administrators should reference Cisco TAC Bulletin CTB2024-015 for detailed PostgreSQL configuration parameters and known SIP trunk compatibility issues.

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