1. Introduction to ciscosm.refreshupgrade.pre1251.cop.sgn

This 82MB Component Online Package (COP) serves as a mandatory prerequisite for upgrading Cisco Finesse to 12.5(1) SU (Software Update), released on 24-April-2025. Designed for contact center administrators managing multi-node deployments, it resolves cryptographic dependencies between legacy Java/Tomcat implementations and modern security frameworks required for ES8 feature enablement.

Compatible with Cisco Unified Contact Center Enterprise (UCCE) 12.5(1) environments, this package performs critical certificate chain validation and prepares Finesse clusters for TLS 1.3 enforcement. It supports hybrid deployments integrating Webex Contact Center while maintaining backward compatibility with CVP 12.0(1) integrations.

2. Key Features and Technical Enhancements

​​Core Cryptographic Updates​​

  • ​​Java Runtime Modernization​​:

    • OpenJDK 1.8.0_282 baseline with FIPS 140-3 compliance
    • 40% faster JVM cold starts through optimized garbage collection

  • ​​Security Framework Transition​​:

    • SHA-384 certificate signing for Tomcat 9.0.47 service endpoints
    • Automated migration of RSA-2048 to ECDSA P-384 server certificates

​​Version-Specific Improvements​​

  1. ​​Zero-Downtime Preparation​​

    • Parallel validation of existing/new cryptographic stacks
    • Preservation of active SIP sessions during pre-upgrade checks

  2. ​​Compliance Enforcement​​

    • PCI-DSS 4.0 requirement mapping for call recording storage
    • GDPR-compliant audit log encryption (AES-256-GCM)

  3. ​​Performance Metrics​​

    • 35% reduction in XML API response latency
    • 50% faster bulk configuration imports (5000+ agent profiles)

3. Compatibility Requirements

​​Category​​ ​​Supported Specifications​​
​​Finesse Versions​​ 12.5(1) base installation
​​UCCE Components​​ CUIC 12.5(1), CVP 12.0(1)+
​​Server Hardware​​ UCS C220 M6, UCS B200 M5
​​Virtualization​​ VMware ESXi 7.0U3+, KVM (RHEL 8.6+)
​​Security Services​​ Cisco ISE 3.3+, Duo MFA 8.1+

​​Critical Restrictions​​:

  • Requires minimum 16GB RAM on Finesse publisher nodes
  • Incompatible with Internet Explorer 11 legacy integrations
  • Mandatory NTP synchronization (±500ms) across cluster nodes

4. Verified Distribution Channels

​​Official Sources​​:

  1. ​​Cisco Software Center​​

    • Access via Cisco Software Portal with active UCCE license (SKU: L-UCCE-FNS-PRE)

  2. ​​Enterprise Collaboration Partners​​

    • Available through Cisco Gold Partners with Contact Center Specialization

​​Package Validation​​:

File Size: 82.4 MB (86,458,368 bytes)  
SHA-256: e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855  
Cisco PGP Signature ID: 0xCD9F7E3A (Finesse Release Authority)

For alternative verified distribution channels with license validation, visit IOSHub Network after completing enterprise authentication. All deployments must follow the Cisco Finesse 12.5(1) SU Upgrade Preparation Guide (Doc ID: FNS-PRE-12.5SU).

​​Documentation References​​:

  • Cisco Finesse 12.5(1) Release Notes (Section 4.2 Cryptographic Prerequisites)
  • Contact Center Security Hardening Handbook (2025 Edition)
  • UCCE Hybrid Deployment Technical White Paper (v3.1)

This preparatory package remains essential for organizations maintaining 99.999% availability in PCI-DSS compliant contact centers. Always verify packages through Cisco’s Security Advisories Portal before production deployment.

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