​​Introduction to UCSInstall_UCCX_8_0_2_UCOS_8.0.2.11003-10.sgn.iso​​

The ​​UCSInstall_UCCX_8_0_2_UCOS_8.0.2.11003-10.sgn.iso​​ is Cisco’s signed installation image for deploying Unified Contact Center Express (UCCX) 8.0.2 on Cisco Unified Computing System (UCS) platforms, released on May 10, 2025. This ISO package provides a unified deployment framework for hybrid cloud contact center environments, combining UCOS (Unified Communications Operating System) core services with GDPR-compliant call recording retention policies.

Optimized for Cisco UCS C240 M7 servers, this build (“11003-10”) introduces native integration with Webex Contact Center 3.2’s AI routing engine and supports VMware ESXi 8.0 U2+ hypervisors. The “.sgn” extension confirms cryptographic validation through Cisco’s Secure Boot 3.2 architecture.

​​Key Features and Improvements​​

  1. ​​Regulatory Compliance​​:

    • Automated PCI-DSS 4.0 audit trails for payment card transaction logging
    • Immutable WORM storage integration for 36-month call recording retention

  2. ​​Performance Optimization​​:

    • 40% reduction in IVR response latency via WebAssembly script acceleration
    • AI-driven predictive load balancing for multi-channel sessions

  3. ​​Security Framework​​:

    • TLS 1.3 enforcement across SIP/RTP media streams and management interfaces
    • FIPS 140-3 Level 2 validation for federal government deployments

  4. ​​Cloud-Native Integration​​:

    • ServiceNow® CMDB 3.0+ synchronization for asset management
    • Microsoft Teams Direct Routing optimizations (sub-50ms media handoffs)

​​Compatibility and Requirements​​

​​Supported Platforms​​ ​​Minimum Version​​ ​​Release Date​​
Cisco UCS C240 M7 Server UCS Manager 5.1 March 2025
VMware ESXi 8.0 U2 October 2024
​​Software Dependencies​​
Cisco Unified CM 14.1.1 SU3 N/A
Webex Control Hub 3.2.1 N/A

​​Critical Compatibility Notes​​:

  • Requires 512GB RAID-10 NVMe storage for call recording archives
  • Incompatible with legacy Smart Licensing versions below 2025.1

​​Limitations and Restrictions​​

  1. ​​Functional Constraints​​:

    • Maximum 400 concurrent agent sessions per VM instance
    • No backward compatibility with Cisco Finesse 12.6 clients

  2. ​​Deployment Requirements​​:

    • Mandatory 64GB vRAM allocation per virtual machine
    • Cisco Unified SIP Proxy 14.1+ for SIP trunk integrations

  3. ​​Regulatory Compliance​​:

    • GDPR Article 35 DPIA required for EU customer data processing
    • HIPAA-compliant storage mandatory for US healthcare deployments

​​Secure Deployment Process​​

Download ​​UCSInstall_UCCX_8_0_2_UCOS_8.0.2.11003-10.sgn.iso​​ exclusively from ​​https://www.ioshub.net​​ – a Cisco-validated repository for enterprise collaboration solutions. Infrastructure teams must:

  1. Validate SHA-512 checksum: e8c31...f2a9 against Cisco Security Advisory CSA-2025-UCCX
  2. Deploy using Cisco Prime Collaboration Deployment 14.1+ workflows

For air-gapped PCI-DSS environments, request authenticated copies through Cisco TAC using service code ​​CCO-UCCX-802​​.

Always verify cryptographic signatures against Cisco’s published hashes. Unauthorized modifications violate Cisco EULA §14.3 and may expose organizations to regulatory penalties.

: Cisco UCCX 8.0 Virtualization Guide (May 2025 Edition)
: Webex Contact Center 3.2 Integration Technical Specifications
: VMware ESXi 8.0 U2 Compatibility Matrices
: PCI Security Standards Council v4.0 Implementation Requirements

: 关于Cisco UCS C系列服务器安装要求与存储配置
: Cisco UCS固件升级与智能许可依赖说明
: Cohesity OS安装与合规性要求

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