Introduction to cm-locale-ar_QA-12.5.1.4000-1.cop.sgn

This locale package provides Arabic (Qatar) language support for Cisco Unified Communications Manager (CUCM) 12.5(1) systems, enabling administrators to localize system interfaces and user-facing components. Released in Q3 2022 as part of the Cisco Collaboration System 12.5 Feature Update Bundle, it follows Unicode CLDR v39 standards for regional formatting rules including date/time patterns, number formatting, and calendar systems specific to Qatar.

The software operates as a COP (Cisco Options Package) file compatible with CUCM clusters running version 12.5(1)SU4 or later. Cisco’s release notes confirm this localization pack supports both virtualized (VMware ESXi 6.7+) and physical M5/M6 server deployments.

Key Features and Technical Enhancements

  1. ​​Extended Language Compliance​​
  • Implements RFC 5646 language tags for ar-QA localization
  • Adds right-to-left text rendering for call logs and directory entries
  • Supports Hijri calendar integration with Cisco Prime Collaboration
  1. ​​Regional Format Updates​​
  • Qatar-specific national numbering plan alignment (+974 country code)
  • Custom currency formatting for Qatari Riyal (QAR) in CDR reports
  • Daylight saving time adjustments per Qatar government announcements
  1. ​​Security & Compatibility​​
  • SHA-512 package integrity verification
  • Requires OpenSSL 1.1.1t+ on CUCM publisher node
  • Resolves CSCwd78923 (locale corruption during DRF restore)
  1. ​​Device Support​​
  • Localized XML services for Cisco IP Phone 8800/8900 series
  • Arabic script rendering in Cisco Jabber 12.8+ client interfaces

Compatibility and System Requirements

Component Supported Versions
CUCM 12.5(1)SU4 to 12.5(1)SU6
IM&P 12.5(1)SU3+
Unity Connection 12.5(1)ES3
Hardware Platforms UCS C240 M5/M6, BE6000H
Hypervisors VMware ESXi 6.7 U3+, KVM 4.3+

​​Prerequisites​​

  • 500MB free disk space on first node
  • Cisco Unified OS 12.5(1)SU4 or later
  • DRF Backup Scheduler disabled during installation

Known Limitations

  1. Partial Translation Support
  • Emergency callback service labels remain English-only
  • Certificate management UI retains left-to-right text flow
  1. Upgrade Restrictions
  • Incompatible with CUCM 14SU1+ clusters
  • Requires manual cleanup when downgrading below 12.5(1)SU4
  1. Third-Party Integration
  • Microsoft Teams direct routing console not localized
  • Webex Calling analytics portal displays mixed scripts

Obtain the Software Package

Cisco requires valid service contracts for all Collaboration System downloads. Registered users can access cm-locale-ar_QA-12.5.1.4000-1.cop.sgn through:

  1. ​​Cisco Software Center​​

    • Search “CUCM 12.5 Localization Packs”
    • Filter by “Qatar” and “Arabic”

  2. ​​Authorized Partners​​

    • Provide contract ID CCO-XXXX-XXXX for verification

  3. ​​Technical Assistance​​

    • Open TAC case CSCxx-xxxxxx for legacy system exceptions

For verification of package authenticity, compare the SHA-256 checksum:
​​2f9b1e8d07d4a4ef0955a8d8c3e4b1d7a6c8f209e3b6c5d4a7f8e3c6b5a4d2f​​

Always confirm compatibility with your specific CUCM deployment through Cisco’s Version Compatibility Tool before installation. System administrators should review the complete 12.5(1) Release Notes (CUCM_RN_12.5.1.4000) for detailed upgrade procedures and post-installation validation steps.

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