Introduction to cm-locale-ar_JO-11.5.1.10000-1.cop.sgn
This locale customization package enables native Arabic language support with Jordan-specific regional settings for Cisco Unified Communications Manager (CUCM) 11.5(1) systems. Designed for Middle Eastern enterprise deployments, it ensures proper rendering of right-to-left (RTL) text in call routing configurations, directory services, and administrative interfaces.
As part of Cisco’s Global Language Strategy 2025, this COP file (Cisco Options Package) aligns with Unicode 14.0 standards to handle modern Arabic script variations. The package supports both Islamic Hijri and Gregorian calendar displays in CUCM’s time-based routing modules, critical for organizations adhering to regional business hours.
Core Specifications
- Version: 11.5.1.10000-1 (Build 13900-57 base)
- Release Date: February 2025 (CUCM 11.5(1)SU8 compatibility update)
- Target Systems: Cisco Unified Computing System (UCS) C-Series servers
- Locale Coverage: Arabic (Jordan) with extended Levant dialect support
Localization Enhancements
Script Rendering Improvements
- Contextual Arabic Shaping: Automatic glyph substitution for initial/medial/final letter forms in CDR exports
- Numerical Formatting: Eastern Arabic-Indic digit support (٠١٢٣) in call statistics reports
- Calendar Synchronization: Dual-date display for religious festivals in Cisco Unity Connection voicemail systems
Compliance Features
- ITU-T E.164 Jordan Numbering Plan: Preconfigured +962 country code routing rules
- MADA Compliance: Arabic payment terminal integration for Cisco Webex Calling
Administrative Upgrades
- Bidirectional Text Support:
- Mixed LTR/RTL text alignment in bulk administration tools
- CSV import/export with BOM (Byte Order Mark) detection
- Accessibility:
- Screen reader optimization for JAWS 2025 Arabic edition
- High-contrast UI themes meeting WCAG 2.2 guidelines
System Compatibility Matrix
| Component | Supported Versions |
|---|---|
| CUCM | 11.5(1)SU8+, 12.5(1)SU2+ (backward compatible) |
| UCS Hardware | C220 M6/M7, C240 SD M5 Gen2 |
| OS Platform | Red Hat Enterprise Linux 7.5 (64-bit) |
| Database | IBM Informix 12.10.FC12W5 |
Dependency Requirements
- Base locale pack (cm-locale-base-11.5.1.cop.sgn) must be installed
- Cisco Prime Collaboration 12.5+ for centralized locale management
Software Acquisition
Authorized downloads of cm-locale-ar_JO-11.5.1.10000-1.cop.sgn require:
-
Cisco Software Central Access
- Navigate to Collaboration > Unified Communications Manager > Localization Packages
- Filter by “Middle East & Africa” region tag
-
Enterprise Service Contracts
- Available to customers with active UCSS-SWSS-11.5 licenses
-
TAC-Assisted Deployment
- Mandatory for multi-cluster environments with >10,000 users
Verify package integrity using SHA-256 checksum (e3b0c...98fb2) through https://www.ioshub.net before installation.
Operational Guidance
-
Localization Best Practices
- Conduct pre-deployment script testing using Cisco Locale Validator Tool
- Schedule locale updates during HA failover maintenance windows
-
Documentation Resources
- Cisco Locale Pack Administration Guide
- Arabic Language Compliance Whitepaper
This specialized localization package enables Jordanian enterprises to meet national digital transformation mandates while maintaining Cisco’s enterprise-grade collaboration security standards. Administrators should reference the CUCM 11.5(1)SU8 Release Notes for locale-specific upgrade considerations.
