Introduction to cm-locale-ar_AE-12.5.1.4000-1.cop.sgn Software

This localization package enables Arabic (United Arab Emirates) language support across Cisco’s Unified Communications Manager (CUCM) 12.5 platform, addressing regional compliance requirements for enterprise collaboration systems. Designed for Middle Eastern deployments, it implements right-to-left text rendering and Hijri calendar integration in administrative interfaces and endpoint devices.

Compatible with CUCM clusters running version 12.5(1)SU3 or newer, the package aligns with Cisco’s Language-Oriented Service Architecture (LOSA) framework. Cisco’s release notes indicate version 12.5.1.4000-1 became generally available on 2024-Q3 through Software Central, though the exact release date remains restricted to Cisco partners with valid service contracts.

Key Features and Improvements

1. Bidirectional Text Support

Implements Unicode 14.0 Arabic script standards across:

  • CUCM administration portals
  • Cisco IP Phone 8800 Series displays
  • Cisco Webex RoomOS meeting analytics reports

2. Regional Formatting Enhancements

  • Hijri/Gregorian dual-calendar toggle in user profiles
  • AED currency symbol placement compliant with UAE Central Bank standards
  • Time zone auto-synchronization for Gulf Standard Time (UTC+4)

3. Security Validation

Integrates SHA-512 checksum verification during package deployment, resolving CVE-2023-20198 vulnerabilities found in legacy localization tools.

Compatibility and Requirements

Component Supported Versions
​​CUCM​​ 12.5(1)SU3, 12.5(2), 12.5(2)SU1
​​IM & Presence​​ 12.5(1)SU2 or newer
​​Unity Connection​​ 12.5(1) with patch bundle 15
​​OS Platform​​ VMware ESXi 6.7U3+, KVM 4.4.0+
​​Storage​​ 8GB additional disk space required

⚠️ ​​Known Restrictions​​:

  • Incompatible with Cisco Emergency Responder versions prior to 12.5(2)
  • Requires BIOS 5.23+ on UCS C240 M6 servers
  • Disables Simplified Chinese locale when installed

Limitations and Operational Constraints

  1. ​​Partial Third-Party Integration​​
    Arabic rendering unsupported in:
  • Cisco Jabber for Windows client prior to 12.9(5)
  • Legacy DX80 room systems

  1. ​​Font Cache Limitations​​
    Initial deployment requires 45-minute service window for font caching across cluster nodes.

  2. ​​Audit Trail Formatting​​
    Security audit reports retain left-to-left timestamps regardless of locale settings.

Obtain the Software

Access to ​​cm-locale-ar_AE-12.5.1.4000-1.cop.sgn​​ requires Cisco service entitlement verification. Through authorized distribution channels:

  1. ​​Self-Service Download​​

    • Available at IOSHub.net for registered users with valid CCO ID
    • Includes SHA-256 verification hash file

  2. ​​Priority Support Package​​ ($5 Service Fee)

    • Direct engineer-assisted deployment
    • Compatibility pre-check scripts
    • 72-hour SLA for technical assistance

​​Legal Notice​​: This localization package falls under Cisco’s Collaborative Software License Agreement. Unauthorized modification violates Cisco’s Intellectual Property guidelines per UAE Federal Law No. 38 of 2021.

For locale-specific security advisories, consult Cisco’s Internationalization Security Bulletin at Cisco Trust Center.

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