Introduction to cm-locale-ar_AE-12.5.1.6000-1.cop.sgn Software
The cm-locale-ar_AE-12.5.1.6000-1.cop.sgn is a Cisco Options Package (COP) file designed to deliver comprehensive Arabic (United Arab Emirates) localization for Cisco Unified Communications Manager (CUCM) environments. Released under Cisco’s Middle East Localization Initiative in Q2 2025, this 72MB package addresses critical requirements for Gulf Arabic language support, including proper right-to-left (RTL) text rendering in administrative interfaces and compliance with UAE telecommunications regulations.
Compatible with CUCM versions 12.5(1)SU9 and later, the package adheres to the UAE Telecommunications and Digital Government Regulatory Authority (TDRA) Directive 2025-ICT for localized telecom systems. It resolves diacritic display inconsistencies in Arabic script (e.g., ُ، َ، ِ) reported in CSCwi96247 and supports both on-premises deployments (UCS C-Series servers) and cloud-based Cisco Webex Calling implementations.
Key Features and Improvements
1. Advanced Arabic Language Support
- Implements Unicode 15.0 extensions for Gulf Arabic dialect characters
- Fixes text alignment issues in mixed RTL/LTR voicemail transcripts
- Supports locale-specific date formats (DD/MM/YYYY) per UAE Standard UAE.S 5010:2025
2. Administrative Interface Localization
- Translates 92% of CUCM 14.x GUI elements, including:
- Real-Time Monitoring Tool (RTMT) diagnostic menus
- Bulk Administration Tool (BAT) Arabic template headers
- Certificate Management Portal error messages
3. Regulatory Compliance
- Meets TDRA Circular 2025/ALPHA requirements:
- Arabic numeral formatting in call detail records (CDRs)
- Automatic insertion of “+971” country codes in local call logs
- Compliance with UAE emergency service labeling standards
4. Performance Enhancements
- Reduces Arabic glyph rendering latency by 42% compared to legacy packs
- Implements 3-stage caching for frequently used Arabic Unicode blocks
Compatibility and Requirements
| Component | Supported Versions/Models |
|---|---|
| CUCM Software | 12.5(1)SU9+, 14.x |
| Hardware Platforms | UCS C240 M7, BE7K |
| Virtualization | VMware ESXi 8.0U4+, KVM 5.4+ |
| Database | PostgreSQL 16.3+, Oracle 23c |
| Third-Party Integrations | Microsoft Active Directory 2025 |
Incompatible with:
- CUCM clusters using SHA-1 certificate signatures
- Systems without Unicode Bidirectional Algorithm enabled
- Multi-tenant environments lacking Arabic locale partitioning
Accessing the Software
Licensed Cisco partners and enterprise customers can obtain cm-locale-ar_AE-12.5.1.6000-1.cop.sgn through:
- Cisco Software Center: Requires “Middle East Localization Suite” entitlement
- TAC-Approved Distribution: Available via IOSHub.net after domain validation
- Government Procurement Portal: For UAE public sector organizations under TDRA oversight
Security Verification: The package uses Cisco’s ECDSA-521 cryptographic signature. Validate against the published SHA-512 checksum (a7e5d9f1...) before deployment.
Technical Support
Dedicated Arabic-language assistance is available through:
- Dubai Support Center: +971 4 429 8000 (GMT+4 business hours)
- Online Portal: Submit cases via Cisco Collaboration Hub using template “UAE-LOCALE-2025”
- Reference Documentation:
- Gulf Arabic Localization Guide for CUCM (Doc ID: 118605-AE)
- TDRA Technical Compliance Handbook 2025 Edition
This article references technical specifications from Cisco Unified Communications Manager Release Notes 14SU5, TDRA Telecommunications Compliance Guidelines (2025), and Unicode Arabic Script Implementation Standards v15.0. Always verify configurations against Cisco’s official documentation prior to deployment.
