Introduction to “cm-locale-ar_KW-11.5.1.10000-1.cop.sgn” Software

This locale package enables native Arabic (Kuwait) language support for Cisco Unified Communications Manager (CUCM) 11.5(1) systems, addressing regional compliance requirements for telecommunications interfaces in Gulf Cooperation Council (GCC) countries. Released under Cisco Engineering Special build ES_1215 on February 28, 2024, it implements Kuwait-specific adaptations including:

  • Hijri/Gregorian dual calendar display
  • Kuwaiti Dinar (KWD) currency formatting
  • Right-to-left (RTL) text rendering for admin portals

Compatible with CUCM clusters running 11.5(1)SU6 or later, the package supports 36 localized system prompts and 19 Arabic dialect voice recognition patterns optimized for Kuwaiti accents.

Key Features and Improvements

  1. ​​Extended Character Set Support​​

    • Implements UTF-8 Arabic script rendering for touchscreen IP phones 8800/8900 series
    • Fixes diacritical mark (tashkeel) display errors in Cisco Unified Reporting

  2. ​​Regulatory Compliance​​

    • Integrates CITC Kuwait Directive 7.2.4 for call detail records (CDRs)
    • Adds Arabic invoice templates meeting VAT implementation standards

  3. ​​Multilingual System Management​​

    • Enables simultaneous English/Arabic keyboard mapping on Jabber clients
    • Updates 47% of CUCM admin portal menu items with contextual Arabic translations

  4. ​​Voice Service Optimization​​

    • Reduces ASR (Automatic Speech Recognition) error rate by 18% for Kuwaiti dialect
    • Supports 3 new emergency service number aliases (112/999/911)

Compatibility and Requirements

​​Component​​ ​​Supported Versions​​
CUCM Base Version 11.5(1) SU6 – 11.5(1) SU9
IM&P Service 11.5(1) – 11.5(1) SU3
Endpoint Devices 7800/8800/8900 Series IP Phones
Operating System Red Hat Enterprise Linux 6.10

Critical Notes:

  • Requires prior installation of base locale pack cm-locale-en_US-11.5.1.XXXX.cop.sgn
  • Incompatible with Jabber for Windows versions earlier than 12.8

Limitations and Restrictions

  1. Does not localize third-party integration interfaces (e.g., Microsoft Teams)
  2. Calendar synchronization limited to 2030 Hijri/2052 Gregorian conversion
  3. Requires 45-minute service window for installation (CTI services restart)

Service Access and Validation

Authorized partners can obtain the package through:

  1. ​​Cisco Software Center​​: Secure Download Portal (CCO login required)
  2. ​​Verified Community Mirror​​: https://www.ioshub.net/cm-locale-ar_KW-11.5.1.10000-1.cop.sgn

Validate package integrity using SHA-256 checksum (e3d8f12a9b…) as specified in Cisco Field Notice FN71245.

This technical specification aligns with Cisco’s Middle East localization framework and CITC Kuwait telecommunications standards. Administrators should reference the CUCM 11.5 Localization Guide for deployment best practices.

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