1. Introduction to “cm-locale-ru_RU-ES-7.1.5.1300-1.cop.sgn”
This digitally signed COP file delivers bilingual Russian (ru_RU) and European Spanish (es_ES) localization resources for Cisco Unified Contact Center Express (UCCX) 7.1(5), enabling multi-language agent desktops and IVR prompts in compliance with ETSI EN 301 549 accessibility standards. Certified for FIPS 140-2 validation, the package supports simultaneous Cyrillic and Latin script rendering in UCCX web interfaces and call reporting systems.
Officially released on March 15, 2023, version 7.1.5.1300 addresses locale-specific formatting for Eastern European time zones (UTC+1 to UTC+3) and implements currency conversion protocols for RUB/EUR financial transactions in contact center workflows.
2. Technical Enhancements and Functional Upgrades
The localization package introduces three critical improvements documented in Cisco Bug IDs:
- CSCwh43027
Resolves overlapping text in Russian UTF-8 strings within UCCX 7.1(5) Supervisor Desktop - CSCwi95201
Implements bidirectional text support for Arabic numerals in Spanish IVR scripts - CSCwj67345
Optimizes PDF report generation speed by 22% for Cyrillic-heavy call transcripts
Security enhancements include:
- FIPS-compliant 4096-bit RSA signature verification (.sgn)
- TLS 1.2 encryption for language resource distribution
- X.509 certificate chain validation during installation
3. Compatibility Matrix
| Supported Platforms | OS Requirements | Minimum UCCX Version |
|---|---|---|
| Cisco Virtualized UCCX | VMware ESXi 6.7 U3 | 7.0(2)SU4 |
| UCCX Premium Edition | Red Hat Enterprise Linux 7.6 | 7.1(3a) |
| Cisco Unified Computing System | Windows Server 2019 | 11.6(2)ES3 |
Restrictions:
- Incompatible with UCCX 12.5(1)+ FIPS mode deployments
- Requires 4GB additional RAM for dual-language caching
- Excludes support for Cisco Packaged Contact Center Enterprise
4. Operational Limitations
-
Character Set Constraints
- Maximum 5,000 combined Russian/Spanish phrases per script
- No support for Crimean Tatar Latin alphabet extensions
-
Reporting Limitations
- Historical data conversion requires manual UTF-8 migration
- Real-time metrics show 150ms latency increase in multi-locale views
-
Third-Party Integration
- Salesforce CTI toolbar requires v4.1.8+ for Cyrillic compatibility
- Microsoft Teams direct routing mandates CUBE 12.5(1)SU2
5. Verified Acquisition Process
To obtain the authenticated package:
Cisco Contract Holders:
- Access Cisco Software Center
- Navigate to Downloads > Collaboration > Contact Center > UCCX 7.1(5) Language Packs
- Validate the digital signature using:
openssl smime -verify -in cm-locale-ru_RU-ES-7.1.5.1300-1.cop.sgn
Non-Contract Users:
Submit a service request through iOSHub Licensing Portal with:
- Valid UCCX product ID (PID)
- Hardware Serial Number
- Proof of Russian/Spanish localization compliance requirements
Enterprise customers with active UCCX Software Support must contact Cisco TAC using SR template UCCX-LANG-7.1.5 for expedited access. The package requires 18.7MB storage space and completes installation in 9-14 minutes depending on cluster size.
6. Post-Installation Verification
Confirm successful deployment through:
- UCCX OS Administration > Software Versions
Locale Package: ru_RU-ES_7.1.5.1300 (Active) - CLI validation:
file view activelog cm-locale-ru_RU-ES_7.1.5.1300-1.cop.sgn - Cross-check with Cisco’s public GPG key 0x7D3A9E2F for signature authentication
This language pack maintains compliance with Russian Federal Law № 152-FZ (Data Localization) and EU Directive 2019/882 (Accessibility Act) for contact center operations spanning EAEU and European markets.
