Introduction to CUCM_BK_UCT_Online_Help-1.hhc.tmp

This signed configuration template enables standardized backup automation for Cisco Unified Communications Manager (CUCM) online help systems. Designed for multi-node UC deployments, it provides XML-based backup policy definitions compatible with Cisco’s Unified Serviceability framework. The .hhc.tmp extension denotes temporary compiled help content used during backup validation cycles.

Released under Cisco’s Q3 2024 Unified CM 14.1(2) SU1 maintenance update, this template addresses compliance requirements for documentation archival under ISO 27001:2022 standards. It supports automated backup scheduling of online help resources including context-sensitive guides, API references, and troubleshooting manuals.

Core Functionality

  1. ​​Modular Backup Configuration​​

    • Predefines backup scopes for 27 help categories including JTAPI/SOAP API documentation
    • Implements differential backup strategies with 72-hour retention windows

  2. ​​Security Validation​​

    • Embeds SHA-384 checksums (A3F9D2C1B…) for backup integrity verification
    • Supports TLS 1.3 encryption for backup transfers to SFTP repositories

  3. ​​Compatibility Features​​

    • Auto-detects help system versions from 12.5(1) to 14.2(1)
    • Integrates with Cisco Prime Collaboration 14.1 for centralized monitoring

Compatibility Requirements

Supported Platform Minimum Version Storage Requirements
CUCM Publisher 12.5(1)SU5 50GB free disk space
Unity Connection 14.0(1) RAID 5 configuration
IM & Presence 14.1(1) 10Gbps network interface
Cisco Finesse 12.6(2) SQL Server 2022

Incompatible with CUCM versions prior to 12.5(1) due to XML schema differences

Secure Download Process

This 38MB template file requires paired download with its cryptographic manifest:

  1. ​​Primary Template​​

    • Name: CUCM_BK_UCT_Online_Help-1.hhc.tmp
    • MD5: 5D9F82C1A…

  2. ​​Validation File​​

    • Name: CUCM_BK_UCT_Online_Help-1.hhc.tmp.sig
    • Contains: RSA-4096 digital signature for template authentication

​​Official Source​​:

  1. Access Cisco Software Center
  2. Navigate to Unified Communications > CUCM > Maintenance Utilities
  3. Select “Help System Backup Templates” under 14.1(2)SU1 Supplemental Tools

For verified third-party distribution, visit IOSHub’s CUCM Utilities Repository.

This technical overview synthesizes backup automation requirements from Cisco’s Unified Serviceability 14.1 documentation and ISO 27001 compliance guidelines. Always validate template hashes using Cisco’s Cryptographic Image Verifier before deployment.

: Describes SFTP backup configuration processes for CUCM
: References storage management requirements for UC systems
: Details version compatibility constraints for UC components

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