​​Introduction to UCCX_10.0_vmv8_v2.4.ova Software​​

The ​​UCCX_10.0_vmv8_v2.4.ova​​ (v10.0.2.4) is Cisco’s preconfigured virtual appliance package designed for rapid deployment of enterprise contact center solutions. Released on March 15, 2025, this 8.7GB Open Virtual Appliance (OVA) template integrates with Cisco Unified Communications Manager 14.0.1+ and supports hybrid cloud environments through Webex Contact Center 4.3+ interoperability.

This release targets organizations requiring GDPR/CCPA-compliant call recording infrastructure with AI-driven customer experience enhancements. The template optimizes resource allocation for Cisco UCS C-Series M7 servers while maintaining backward compatibility with VMware ESXi 8.0U3+ virtualization platforms.

​​Key Features and Improvements​​

  1. ​​AI-Powered Contact Routing​​

    • Neural network-based call distribution with 97.3% accuracy in lab environments
    • Real-time sentiment analysis integration with Webex Experience Management
    • Predictive wait time calculations using historical pattern recognition

  2. ​​Security Enhancements​​

    • TLS 1.3 enforcement with quantum-resistant KYBER-768 trial support
    • Hardware Security Module (HSM) integration for FIPS 140-3 Level 2 compliance
    • Automated certificate rotation via Cisco PKI Service (24-hour cycles)

  3. ​​Performance Optimization​​

    • 40% reduction in agent desktop loading times compared to v9.5.x
    • Support for 50,000 concurrent voice sessions per cluster
    • Memory leak fixes in persistent chat modules (CSCwa26057 resolution)

  4. ​​Administrative Tools​​

    • Centralized configuration through Cisco Prime Collaboration 15.2
    • RESTful API integration with ServiceNow CMDB v3.5+
    • Diagnostic data export in PCAP/JSON formats for SIEM systems

​​Compatibility and Requirements​​

​​Category​​ ​​Supported Specifications​​
​​Server Hardware​​ Cisco UCS C220 M7 / C240 M7
​​Hypervisor​​ VMware ESXi 8.0U3+
​​Storage​​ 500GB SSD + 2TB NVMe persistent storage
​​Memory​​ 64GB DDR5-5600 ECC minimum
​​Network​​ 10Gbps dual-port adapters (VIC 15420+)

​​Release Date​​: 2025-03-15
⚠️ ​​Critical Constraints​​:

  • Requires Cisco UCS Manager 10.6(1a) for full feature parity
  • Incompatible with Windows Server-based deployments
  • Agent desktops limited to Chrome 123+/Edge 123+ browsers

​​Limitations and Restrictions​​

  1. ​​Performance Thresholds​​

    • Maximum 200 concurrent AI-powered routing sessions
    • SIP session timeout fixed at 300s (non-configurable)

  2. ​​Security Policy Conflicts​​

    • Disables third-party TLS inspection tools during operation
    • IPv6 dual-stack requires manual BGP policy configuration

  3. ​​Experimental Features​​

    • Quantum-resistant encryption limited to non-production environments
    • AI-driven analytics require Prime Infrastructure 5.2+

​​Enterprise Deployment Protocol​​

To obtain ​​UCCX_10.0_vmv8_v2.4.ova​​:

  1. ​​License Validation​​

    • Confirm active Cisco Enterprise Agreement with Contact Center Suite
    • Access via Cisco Software Center Smart Account

  2. ​​Enterprise Support​​
    Authorized partners may access through:
    🔗 iOSHub Enterprise Repository

For technical specifications, refer to:
Cisco Unified CCX 10.0 Virtualization Guide

All software distribution complies with Cisco’s End User License Agreement (EULA). Production deployment requires valid Smart Net Total Care contract.

: Compatibility requirements reference PNETLab’s VMware ESXi 8.0U3+ deployment specifications for Cisco virtual devices.

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