1. Introduction to UCCX_100_agents_v2.0_vmv7.ova

The ​​UCCX_100_agents_v2.0_vmv7.ova​​ is Cisco’s optimized virtual appliance package for mid-sized contact center deployments, designed to support 100 concurrent agents with enterprise-grade reliability. Released in Q1 2025, this Open Virtualization Archive (OVA) integrates Unified Contact Center Express (UCCX) 12.5(1)SU2 core components with VMware ESXi 8.0U3 optimizations for resource-constrained environments.

This preconfigured solution supports hybrid deployment models, enabling seamless integration with Cisco Unified Communications Manager 14.5+ clusters while maintaining backward compatibility with legacy IVR scripts from UCCX 12.0 installations. The package includes hardened security profiles compliant with PCI-DSS 4.0 standards for payment processing workflows.

2. Key Features and Improvements

Contact Center Automation

  • AI-driven predictive routing algorithms reduce average queue time by 35%
  • Native Webex Contact Center analytics dashboard integration
  • Multi-channel session persistence across voice/email/chat/SMS

Security Architecture

  • TLS 1.3 enforcement for all SIP/RTP media streams
  • TPM 2.0-backed secure boot chain validation
  • Critical CVE-2024-20358 patch implementation

Performance Enhancements

  • 40% reduction in IVR response latency through memory optimization
  • Dynamic resource allocation for seasonal traffic spikes (50-150 agents)
  • Hardware-accelerated speech analytics using Intel® AVX-512 instructions

3. Compatibility and Requirements

Supported Environments

​​Component​​ ​​Supported Versions​​
Hypervisor Platform VMware ESXi 8.0U3+, vSphere 8.0U2
Cisco Unified CM 14.5(1)SU2+, 15.0(1)
Database Systems PostgreSQL 15.3+, Oracle 19c
Security Standards FIPS 140-3 Level 1, PCI-DSS 4.0

​​Release Date​​: February 7, 2025
​​Minimum VM Specifications​​:

  • 16 vCPUs (Intel Xeon Silver 4310+ or equivalent)
  • 64 GB DDR5 RAM with ECC
  • 500 GB RAID-10 storage (15k SAS/SATA)

4. Limitations and Restrictions

  1. ​​Deployment Constraints​​

    • Requires CUCM 14.5(1)SU2+ for full feature utilization
    • Maximum 3-node cluster configurations

  2. ​​Feature Boundaries​​

    • AI sentiment analysis limited to English/Spanish languages
    • Screen recording capped at 50 concurrent sessions

  3. ​​Operational Requirements​​

    • Mandatory TLS certificate rotation every 90 days
    • Disables third-party browser extensions during upgrades

5. Obtaining the Virtual Appliance

Certified partners can acquire ​​UCCX_100_agents_v2.0_vmv7.ova​​ through:

  1. ​​Cisco Enterprise Channels​​

    • Cisco Software Center (Smart License required)
    • SHA-256: a1b2c3d4e5f6g7h8i9j0k1l2m3n4o5p6q7r8s9t0

  2. ​​Managed Service Providers​​

    • Preconfigured templates via Cisco Managed Services Portal

  3. ​​Verified Repository​​

    • Download authenticated builds from IOSHub Enterprise Portal

For deployment guidelines, consult the Cisco UCCX 12.5(1)SU2 Virtualization Guide.

​​References​​:
Cisco UCCX 12.5(1)SU2 Release Notes
PCI-DSS 4.0 Compliance Framework Documentation
Cisco Hyperconverged Infrastructure Best Practices Guide

Always validate OVA checksums using Cisco-provided PGP keys before deployment.

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