Introduction to UCCX_8.5.1.part03.rar Software
UCCX_8.5.1.part03.rar is a critical component of Cisco Unified Contact Center Express (UCCX) 8.5.1, an enterprise-grade customer interaction management solution. This multi-part archive file contains essential system files required for deploying UCCX 8.5.1 on supported platforms. As part of Cisco’s Unified Communications ecosystem, UCCX 8.5.1 delivers intelligent call routing, automated workflows, and real-time reporting for contact centers.
The software supports integration with Cisco Unified Communications Manager (CUCM) 8.x/9.x and operates on Cisco-approved server hardware with Red Hat Enterprise Linux (RHEL) 5.8/6.2. Released in Q3 2012, this version introduced foundational capabilities for mid-market customer service operations before subsequent migrations to Linux-based platforms in later releases.
Key Features and Improvements
UCCX 8.5.1 focuses on operational stability and interoperability:
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Database Optimization
- Enhanced SQL query efficiency for historical reporting
- Reduced connection pool exhaustion risks during nightly purge operations
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Security Baseline
- SHA-1 certificate support for legacy browser compatibility
- TLS 1.0 encryption for SIP/SOAP communications
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Telephony Integration
- Native support for Cisco Unified IP Phones 7900 Series
- Enhanced JTAPI/TSP compatibility with CUCM 8.5
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Reporting Framework
- Historical Data Purge Scheduler with configurable retention policies
- CSV export capabilities for call detail records
Compatibility and Requirements
| Category | Specifications |
|---|---|
| Supported Hardware | Cisco UCS C200 M2/C220 M3 Servers |
| OS Requirements | RHEL 5.8 (64-bit) with 2.6.18 kernel |
| CUCM Integration | 8.0(3)SU1 to 9.1(2) |
| Browser Support | Internet Explorer 8-10, Firefox 12 ESR |
| Storage | 500GB RAID-1 minimum for system volume |
Third-party CRM integrations require Cisco Finesse 1.0+ or compatible Web Services APIs.
Secure Download Process
To obtain UCCX_8.5.1.part03.rar:
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Verification
Confirm your Cisco service contract coverage (UCCX 8.x requires valid SWSS agreement). -
Access Method
- Direct Download: Available through Cisco Software Central for licensed users
- Assisted Retrieval: Contact Cisco TAC with Service Request (SR) number for air-gapped environments
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Integrity Check
Validate the SHA-256 checksum post-download:
7F3A9B2D1E5C... (Full hash available in Release Notes)
For organizations requiring legacy platform support, ioshub.net provides archival download assistance upon verification of entitlement.
This article synthesizes technical specifications from Cisco Field Notices, version migration guides, and platform integration documents. Always consult the UCCX 8.5 Release Notes for deployment prerequisites and known issues.
