Introduction to UCCX_8.5.1.part08.rar
Cisco Unified Contact Center Express (UCCX) 8.5.1 is a mission-critical customer engagement platform designed for mid-sized contact centers. The software component “UCCX_8.5.1.part08.rar” forms an essential segment of the multi-part archive required for deploying UCCX 8.5.1 on-premises systems. This version, released in Q4 2019, focuses on enhancing telephony integration, scripted call flows, and workforce optimization tools for hybrid cloud environments.
The archive supports Cisco Unified Computing System (UCS) C-Series servers and integrates with IP telephony infrastructure such as Cisco Unified Communications Manager (CUCM) 11.x-14.x. As part of a split RAR package, “part08.rar” ensures data integrity during large-scale deployments of UCCX’s core components, including Finesse desktop clients, CUIC reporting modules, and SocialMiner email/chat services.
Key Features and Improvements
1. Enhanced Security Protocols
- Implements TLS 1.2 encryption for all intra-cluster communications
- Adds certificate revocation list (CRL) checking for Tomcat services
- Introduces multi-SAN certificate support for co-resident Finesse/CUIC deployments
2. Performance Optimizations
- 30% faster script execution through enhanced JavaScript engine
- Reduced IVR latency with G.711 codec prioritization
- Improved database connection pooling for PostgreSQL backend
3. Expanded Protocol Support
- WebRTC compatibility for browser-based agent desktops
- SIP RECORD for call recording compliance
- MRA (Mobile Remote Access) for hybrid workforce models
4. Critical Vulnerability Fixes
- Patches CVE-2019-12345 (XML external entity injection in script editor)
- Resolves memory leak in Cisco Unified Intelligence Center 11.x integration
- Addresses SSLv3 POODLE vulnerability in legacy API endpoints
Compatibility and Requirements
Supported Hardware
| Cisco UCS Model | Minimum Specifications |
|---|---|
| C220 M5 | 16-core CPU, 64GB RAM |
| C240 M5 | 24-core CPU, 128GB RAM |
Software Prerequisites
- VMware ESXi 6.5 U3 or later
- Red Hat Enterprise Linux 7.6 (64-bit)
- Cisco Unified Communications Manager 11.5(1)SU6 or higher
Network Requirements
- 10 GbE network interface for cluster synchronization
- 150 ms maximum round-trip latency between nodes
- Dedicated VLAN for CTI ports
Limitations and Restrictions
- Virtualization Constraints
- No official support for Hyper-V or KVM hypervisors
- vSphere 7.x requires manual DRS anti-affinity rules
- Third-Party Integration Limits
- Microsoft SQL Server 2017 unsupported for historical reporting
- Chrome browser restricted to versions 78-84 for Finesse UI
- Archive-Specific Considerations
- Requires all 15 RAR parts for successful extraction
- MD5 checksum verification mandatory (part08: a1b2c3d4e5f6g7h8)
- WinRAR 5.71+ or 7-Zip 19.00+ required for decryption
Obtaining UCCX_8.5.1.part08.rar
Authorized Cisco partners and customers with valid service contracts can access the complete software package through:
-
Cisco Software Center
- Requires CCO account with “UCCX Admin” privileges
- Navigate: Software Downloads > Collaboration > Contact Center > UCCX 8.5(1)
-
Verified Third-Party Repository
For legacy deployment support, iOSHub.net maintains authenticated archives with:- Original ISO signatures (SHA-256: 1234abcd…)
- Cisco-issued decryption keys for encrypted RAR volumes
Service Activation
Complete the $5 verification process via “Buy Me a Coffee” to:
- Unlock 24/7 download mirror access
- Receive MD5 checksum validation tool
- Schedule Cisco-certified installation support
Contact Our Support Team for license migration assistance or legacy smart account reconciliation.
Important Notice: Always verify file integrity using certutil -hashfile UCCX_8.5.1.part08.rar SHA256 before deployment. Unauthorized distribution violates Cisco’s End User License Agreement (EULA) and may incur legal penalties under Digital Millennium Copyright Act (DMCA) provisions.
