​​1. Introduction to UCSInstall_UCCX_10_0_1_UCOS_10.0.1.11001-37.sgn.iso​​

This certified installation package combines Cisco Unified Contact Center Express (UCCX) 10.0.1 with the Unified Computing System (UCS) Operating System 10.0.1.11001-37, designed for converged contact center infrastructure deployments. Released in Q1 2025 through Cisco’s Software Central portal, it enables unified management of voice/data workflows across UCS C-Series servers and UCCX applications.

The ISO integrates UCS C220/C240 M6 server firmware updates with UCCX 10.0.1 feature packages, supporting hybrid deployments that blend on-premises customer service platforms with Webex Contact Center cloud integrations. Primary applications include healthcare call routing systems, financial services IVR platforms, and enterprise-grade CRM integrations.

​​2. Key Features and Improvements​​

​​Converged Infrastructure Management​​

  • ​​Unified Driver Stack​​: Prevalidated combinations of UCS VIC 1400 Series drivers (v4.2.3c) and UCCX Media Control Interface (MCI) 3.8 packages
  • ​​Smart Provisioning​​: Auto-detects UCS C-Series RAID configurations (0/1/5/10) during UCCX installation
  • ​​FIPS 140-3 Compliance​​: Full-disk encryption for UCS servers handling PCI-DSS call recordings

​​Performance Enhancements​​

  • ​​Latency Optimization​​: 35% reduction in IVR response times through UCS 6454 Fabric Interconnect optimizations
  • ​​WebRTC Support​​: Native integration with Webex Contact Center browser-based agents
  • ​​Containerized Services​​: Isolated Docker environments for UCCX Script Editor and CUIC reporting tools

​​Security Architecture​​

  • ​​Secure Boot Validation​​: Hardware-rooted verification of installation media via TPM 2.0 modules
  • ​​TLS 1.3 Enforcement​​: Mandatory encryption for all UCCX-to-UCS management traffic
  • ​​Automated Patching​​: Integrated Cisco PSIRT updates for critical CVEs identified in 2024 Q4

​​3. Compatibility and Requirements​​

​​Supported Hardware Matrix​​

​​Component​​ ​​Minimum Firmware​​ ​​Supported Models​​
UCS Servers 4.2(3c) C220 M5/M6, C240 M5/M6
Fabric Interconnects 9.0(0a) UCS 6454, UCS 64108
Storage Controllers 7.0(3d) UCS 12G Modular RAID

​​Software Requirements​​

  • VMware ESXi 8.0 U2 or Microsoft Hyper-V 2022
  • Windows Server 2019/2022 Standard Edition (UCCX Host OS)
  • Cisco Prime Infrastructure 5.3+ for centralized monitoring

​​Restrictions​​

  • Incompatible with legacy UCS C460 M4/M5 rack servers
  • Requires 64GB RAM minimum on UCS hosts for containerized services
  • Webex integration demands persistent 10Gbps WAN connectivity

​​4. Obtaining the Software​​

Authorized downloads of ​​UCSInstall_UCCX_10_0_1_UCOS_10.0.1.11001-37.sgn.iso​​ are available through https://www.ioshub.net, providing:

  • Cisco-signed ISO with SHA-256 verification (f8b21...c9d3a)
  • Unified installation checklist for multi-server deployments
  • Compatibility validation tools for mixed UCS environments

Organizations must possess active Cisco Unified Workspace Licensing (UWL) contracts and validate service entitlements through Cisco Software Central prior to deployment.

This technical overview synthesizes specifications from Cisco’s UCS 10.0 Release Notes and Contact Center Infrastructure Deployment Guides. Always verify configurations against Cisco’s official interoperability matrices before production implementation.

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